Return Policy - AEROMASTER LTD Compressors & Pneumatic Tools

🔄 Return Policy – AEROMASTER LTD

Last Updated: November 2025

At AEROMASTER LTD, we want every customer in Cyprus to be fully satisfied with their purchase. This Return & Refund Policy explains the conditions under which products purchased from www.aeromaster.com.cy can be returned, replaced, or refunded. We take pride in supplying only professional-grade air compressors, pneumatic tools, and accessories, and we always strive for transparent, fair, and reliable service.

1. Eligibility for Returns

You may request a product return or replacement if:

The product is defective or damaged upon delivery.
You received the wrong model or item.
The item is unused, in original packaging, and within the allowed return period.

All returns must include the original invoice or proof of purchase.

2. Return Period

Returns must be requested within 14 days of receiving your order.
After 14 days, we may only offer repair or replacement, depending on product warranty terms.

3. How to Request a Return

To initiate a return, please contact us:

📞 +357 22 485900 | +357 99 663033
Include your order number, contact details, and a brief description of the issue.

Our support team will guide you through the return process and provide the correct shipping or collection instructions.

4. Return Conditions

To be eligible for a full refund or replacement:

The product must be returned in its original packaging, including all manuals, accessories, and components.
The item must not be used, altered, or installed.
Products showing signs of misuse, poor installation, or external damage will not be accepted for return.

AEROMASTER LTD reserves the right to inspect returned products before confirming eligibility for a refund or replacement.

5. Non-Returnable Items

The following items cannot be returned:

Special order or custom-built compressors.
Spare parts, filters, or consumables once opened.
Items that have been installed or used.
Clearance or discounted products clearly marked as final sale.

6. Refunds

Once your return is received and inspected:

You will receive an email notification confirming approval or rejection.
Approved refunds will be processed within 7–10 business days via the original payment method (bank transfer, card, etc.).
Shipping costs are non-refundable, unless the return is due to an error or defect on our part.

7. Exchanges & Replacements

If you wish to exchange an item for a different model or product, please contact us before returning the original.
Depending on availability, we will provide suitable alternatives or schedule a replacement under warranty terms.

8. Damaged or Faulty Products

If your item arrived damaged during transport, please notify us within 48 hours of delivery.
Attach clear photos of the damage and the packaging.
We will arrange for replacement or service under the manufacturer’s warranty.

9. Contact Us

For any questions regarding returns, warranties, or product support, please contact:

AEROMASTER LTD
📍 6 Piraeos E4, Latsia, Nicosia, Cyprus
📞 +357 22 485900 |